Refund and Returns Policy

Please choose your water filter product carefully as WFA does not provide refunds for change of mind.

However, if the product is faulty, does not fit or you have been sent the wrong product, please see the returns and refund procedure below.

 If you have received the wrong product or the product does not fit

  • Please send the wrong product back to WFA, (WFA must receive the product for assessment before a refund can be issued)
  • WFA reserves the right to provide a replacement product
  • If no replacement can be found, then full refund including postage paid will be offered

If the WFA product is faulty

  • Please send the wrong product back to WFA, (WFA must receive the product for assessment before a refund can be issued)
  • WFA reserves the right to provide a replacement product
  • If no replacement can be found, then full refund including postage paid will be offered

Terms and Conditions

  • All products returned for a refund must be in “as new” condition.
  • The product must be returned within 28 days of purchase
  • The customer must cover the cost of freight.
  • The refund offered is the invoice price less freight costs.

Returns Procedure

For all online order returns, please package carefully and return the product to: Water Filters Australia, P.O Box 636, Freshwater, NSW 2096

Please include a written reason for return and your contact details.

Still have some questions? Please contact us via email or call 1300 785 355.

Buy Water Filter Systems
& Water Filters Online

News & Articles

The Benefits of Filtered Water for Healthy Ageing

Our hydration needs don’t disappear with age, but the body’s ability to recognise and respond to thirst can change significantly. While we had those helpful reminders from people who cared for us when we were younger, we may not have the same reminders as seniors. Yet staying hydrated is so important for healthy ageing.

Read More

Is Filtered Water a Better Choice during Pregnancy?

During pregnancy, staying hydrated is more important than ever, but does the quality of your drinking water matter too? Discover how filtered water can help reduce unwanted contaminants, support healthy hydration during pregnancy, and provide quality drinking water for you and your growing family.

Water Filter vs Water Purifier: What’s the Difference and Which Do You Need?

Two products can sound almost identical while doing very different jobs. For example, the terms water filter and water purifier are often used interchangeably, but they actually don’t mean the same thing. And this can cause some confusion for consumers trying to make the best possible choice for their home, office or caravan.