This sometimes happens when you first install your new filter cartridge. The cloudiness is harmless, compressed air. To remove it, the cartridge needs to be flushed for 3-4 minutes. If your water pressure is low then it may need to be flushed for longer.

Nothing’s wrong with the filter. It’s just that the filter cartridge hasn’t been flushed for long enough and there’s some leftover carbon powder from the manufacturing process. It’s harmless and easy to fix. Just open the tap for 3-4 minutes. This will fully activate the system and clear it.

There could be two reasons for this, either it’s to do with your water quality or water pressure.

In harsh or problem water areas where the water quality is questionable, the water filter cartridge will fully load with impurities in a shorter period of time. The filter is still doing its job of removing impurities but you’ll just have to change the cartridge more frequently.

If the system is not in a problem water area then it could be to do with the water pressure in your region. Filter systems need good water pressure to enable the water to be forced through the filter media. If incoming water pressure is low to start then the flow will be slow. Please note that the water filter systems will not work within a gravity fed system.

Either the cold water is turned off under the sink or the cartridge is fully loaded with particles.  Do you have any building or council works going on in you area? Sometimes if the council are clearing pipes or laying new pipes, they can allow large waste deposits into the water lines and this will clog up the system with dirt or particles. Call WFA or your plumber.

Please shut off your system and call WFA or your plumber.

Watch this video How to install a Platinum Inline Water Filter system, or refer to the instructions here.

Absolutely! We’ve got a handy, automated renewal service that sends out your replacement cartridges without you touching a button! Plus, it’s 100% free shipping. Give us a call to learn more.

Yes, our WFA cartridges are designed for easy DIY changes with bayonet fittings and can be done in a few minutes. Check out our easy ‘how to’ videos. How to change a Platinum water filter cartridge.

No – our water filter systems do not remove fluoride.

Filtered water will absorb the odours in a fridge. The cleaner the water, the more odours it will absorb. When storing filtered water in a fridge, make sure that the container is sealed.

Yes. Simply install a “tee” section in the filtered water line so that one line goes to the tap and one goes to the fridge.

Yes you can. Simply turn off the water supply at the chrome isolation valve, unscrew the unit and have it re-installed by a plumber in your new home.

An easy solution is to buy a stainless steel button from your local hardware store. This will neatly cover the hole.

No problem. We will continue to supply the cartridges for these systems. Just contact us on 1300 785 355 or shop online for your replacement cartridge.

Yes all our WFA water filter cartridges are Australian Standards Watermark approved.

We use the courier company Sendle for all deliveries Australia-wide. Delivery costs are a flat rate calculated on the delivery postcode. So you can order as many items as you like and pay only one flat rate postage fee. Please allow 4-5 business days for delivery. Read more about our shipping information.

If you have any other questions please contact our friendly customer service team on 1300 785 355 or email us at enquiries@wfa.com.au

This question has been raised many times throughout the world. Over recent years the larger international water filter manufacturers, based in the USA, combined their knowledge in an effort to investigate and agree on a safe and environmentally friendly way of recycling used filter cartridges.

Whilst the external components of a filter cartridge are definitely recyclable (plastic or metal), the major problem recyclers face is the disposal of the internal filtration media and the contaminants that may, or may not, be inside the cartridges.

At this time there is no safe and economically viable recycling option. The manufacturers determined that the safest method was to retain the internal filtration media within the filter cartridge.

WFA maintains regular contact with our U.S.A manufacturer and trusts that one day soon a recycling solution will be available. Until then, filter cartridges are to be disposed of in general waste, but remember, the use of a filter system is a significantly better alternative to buying and disposing of expensive, bottled water plastic bottles.

This can be done with a few basic tools. All you need is a Philips screwdriver and a very sharp knife. Please read the attached document.